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Rahul Verma
Technical Support Engineer & AIOps SME
Bengaluru, KA • +91 98401 23456 • rahul.verma@email.com
Professional Summary
Experienced IT infrastructure and AIOps professional managing Linux & Windows servers, monitoring, operational automation, and root cause analysis.
Professional Experience
Technical Support Engineer / AIOps SME — DesiCrew Solutions Pvt. Ltd.2023 – Present
India
- Managed and supported Linux and Windows infrastructure across multiple client environments.
- Worked on AIOps implementation involving asset management, patch automation, and endpoint onboarding.
- Maintained Zabbix, Prometheus, Grafana, and ELK Stack monitoring tools.
- Automated repetitive operational tasks using Python, Bash, PowerShell, and Ansible.
Technical & Core Skills
Systems & Infrastructure: Linux (Ubuntu) • Windows Server • Docker • Ansible • AIOps • DevOps
Monitoring & Scripting: Zabbix • Prometheus • Grafana • ELK Stack • Python • Bash • PowerShell
Key Projects
NiteSentinel: Cybersecurity auditing and compliance management platform.
NiteOps: IT infrastructure management and monitoring platform.
Education & Certifications
B.E. in Computer Science & Engineering — State Institute of Technology
2019 – 2023